Medical Packaging Inc. (MPI) is making an amendment to our current business operations during the COVID-19 pandemic as we remain focused on the health and safety of our customers, employees and the community.
MPI is lifting our ban on travel starting May 4, 2020 to resume some onsite visits to customer locations for essential needs only. Each request for a member of our team to travel will undergo an extensive review and must be approved by MPI management prior to confirmation of a scheduled trip. We will only consider travel after all necessary requirements and criteria are met to secure the safety of our employees and our clients.
Our thoughts and prayers are with those working in hospitals around the world. We are thankful for you and greatly appreciate all you do. Please note that as of 6/1/2020, the Customer Assurance team resumed our normal technical support hours to offer phone, email, and remote support between 9 AM and 5 PM ET, Monday through Friday. If you need us, just call (800) 257-5282 (option 3) or email email@example.com.
For all material and part orders, please continue to send your requests to firstname.lastname@example.org from 9 AM to 4 PM ET, Monday through Friday.
All other inquiries may be sent to email@example.com.
Please share this email with all members of your team. We will communicate any additional modifications to our operational procedures that may occur with the ongoing coronavirus situation as we keep monitoring federal, state and local public health agencies.
We are always here to support you and remain committed to helping you enhance the well-being and safety of patients.
Please continue to take care, keep healthy and stay safe.